• What the guests said

    What can I say? Your mountain bike lessons live on. Each time I go for a ride I can hear your voice giving me advice – and it works!

All bookings accepted by Minster Travel Service Ltd (MTS) are subject to the following terms and conditions.

  1. Jurisdiction.  This contract is made on the terms of these booking conditions and governed by English Law.  It is agreed that both parties shall submit to the jurisdiction of the English Courts at all times.
  2. Contract.  Each contract shall have a lead name, who is called the client, whether a booking is for one or more person.  The contract comes into existence when we issue a confirmation letter/e-mail.  A signed booking form along with a deposit as stated on that form must then be received by MTS Ltd within 7 days.   In the case of telephone bookings the contract comes into existence when we orally confirm the booking.   A booking form will then be issued.  By making a booking, however occurring you are deemed to have accepted these terms and conditions and have entered into a contract with MTS Ltd.
  3. Payment. Full payment, less any previously paid deposit monies, must reach MTS Ltd not less than 12 weeks prior to the departure date shown on the booking form.  The lead name is liable for full payment for all persons for whom the original booking was made.  The lead name is also responsible for all monies relating to any additional persons MTS Ltd was subsequently asked to book and in respect of whom MTS Ltd issued a confirmation invoice. MTS Ltd can only accept payment by cheque or bank transfer. Any charges arising from bank transfer are the sole responsibility of the client.
  4. Cancellation by the client shall take effect only from the date of receipt by MTS Ltd of written notification from the lead name.  The following cancellation fees expressed as a percentage of the total holiday cost (including activity packs or equipment hire) will become immediately payable:
Notification Given
More than 12 weeks Deposit
Within 12 weeks 50%
Within 8 weeks 70%
Within 6 weeks 90%
Within 4 weeks 100%
  1. Cancellation by MTS Ltd.  We reserve the right to cancel your holiday if, for reasons of safety or force majeure or unforeseen circumstance we deem it would be inappropriate for us to accept you in the resort.  We will always offer an alternative holiday based on the one booked.  Except for the above reasons we guarantee not to cancel your holiday less than 12 weeks prior to your departure date.  If we do have to cancel your holiday and cannot offer an equal alternative you will receive a full refund of monies paid to date excluding any monies paid for insurance policies.
  2. Alteration by the client.  MTS Ltd will do all it can to comply with any changes or alterations made to the original contract but cannot guarantee that these will always be possible.  If we can change or alter your booking a minimum administration charge of £30 per person per booking may apply.  Any change or alteration made within 12 weeks of the departure date may be treated as a cancellation and the above cancellation charges will apply.
  3. Alteration by MTS Ltd.   Holiday arrangements are booked well in advance and things can change over time.  In the unlikely event that we need to alter any arrangements made on your behalf we will notify you immediately.  We reserve the right to make minor changes without prejudicing the contract.  In the case of major changes you will have the opportunity to accept the changes, purchase another holiday from us (in this case either paying or receiving the price difference due) or cancelling your holiday and receiving a prompt and full refund.  No compensation will be payable and no other claim for compensation or expenses will be accepted.
  4. Insurance.  MTS Ltd cannot accept booking without comprehensive travel insurance.  Where the insurance is purchased through MTS Ltd we will issue the documentation on confirmation of the booking.  Where insurance is not purchased through MTS Ltd we require the client to notify us on the booking form that all persons travelling have appropriate insurance and no booking can be accepted without this confirmation.  In some circumstances we may need to see a copy of the clients own insurance cover.  In the event of personal injury, death, illness, loss of baggage or personal possessions MTS Ltd cannot accept any responsibility as it is the clients responsibility to ensure that all persons travelling have the appropriate insurance cover for these and the activities to be undertaken.  In addition to appropriate insurance we strongly recommend that you obtain Form E111 (Reciprocal Health Arrangements) from Post Offices to facilitate speedy medical care in the event of injury or illness.
  5. 9.      Passports, visas and health requirements. It is the client’s responsibility to ensure that valid travel documentation is provided for all persons named on the booking form.  MTS Ltd cannot responsible for failure of either EU or non-EU passport holders to obtain the appropriate documentation for travel to Austria.  MTS Ltd cannot be responsible for failure of the appropriate immigration service to allow entry into Austria of any person named on the booking form neither can MTS Ltd be responsible for failure of persons named on the booking form to comply with any healthy entry requirements.
  6. 10.    Holiday Protection.  All MTS Ltd packages are covered by the 1992 EU Package Regulations and underwritten by HCCI International Insurance Company PLC against financial failure of the company.  In accordance with ‘The Package Travel, Package Tours Regulations 1992’ all passengers booking with Minster Travel Service Ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Minster Travel Service Ltd.   A certificate detailing this cover will be given to each and every passenger as evidence of cover.  Please ensure that you have been given the appropriate certificate(s) at the time of booking.  This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.
  7. 11.    Complaints. Any problem or reasonable complaint should be reported in resort not more than 24 hours after the problem first arose.  We will then make every effort to resolve the problem.  If you do not tell us we cannot do anything either in resort or after your return from holiday.  If the complaint is not resolved to mutual satisfaction you must inform us in writing to reach MTS Ltd head office not more than 28 days after the return date of the holiday, giving all relevant information.  We regret that we cannot accept liability for any complaint which is not notified to us in accordance with the above.
  8. 12.    Accommodation.  The accommodation is for the sole use of those persons named on the booking form and for whom it has been reserved.  No sub-letting, sharing or assignment is permitted.
  9. 13.    Damage and behaviour by the client.  All damages and breakages by guests must be paid for before you leave the resort.  The guest undertakes to behave in a reasonable manner and in accordance with local law so as not to disturb or disrupt the enjoyment of other holidaymakers or in any way damage the reputation of MTS Ltd, the owners of accommodation or MTS Ltd suppliers.
  10. 14.    Prices.  We make every effort to give you an accurate price for the holiday you book.  The price of your holiday has been calculated using an exchange rate of €1.25 = £1.00.  We reserve the right to increase the brochure/web price of your holiday at any time prior to a booking being accepted and confirmed by us.  The correct holiday price will be confirmed at the time of booking.  Once your holiday has been booked we reserve the right to levy surcharges in the event of UK, Austrian or EU government action or in the event of adverse exchange rates.  No increase will take place unless the overall effect is to increase the price by more than 2%.
  11. 15.    Brochure/Website.  We have made extensive efforts to ensure the accuracy of our brochure/website prior to printing/uploading and confirm that the information contained in it is correct to the best of our knowledge at the time of going to press.  Plans and piste maps should only be used as an indication.  In the case of the ski lifts we cannot guarantee that every lift will be open as this decision is based on safety considerations and is at the sole discretion of the lift companies of SkiWelt.  We will make every effort to offer an alternative, the cost of which is borne by the client.  Occasionally, for reasons of safety, non-skiing activities may be cancelled.  We will make every effort to re-schedule these during your stay in resort.  Should this not be possible an alternative appropriate activity will be scheduled or a refund made.
  12. 16.    MTS Ltd Liability.  We accept responsibility for ensuring that the holiday you book, and which is specified as per the holiday booking form is provided to you and that the services reach a reasonable standard as described in our brochure/website.  We rely on you to tell us if anything falls below the standard we have described in our brochure/website.  We accept responsibility for the acts/omissions of our staff in the course of their contracted duty of employment.  In the case of air/sea carriers, hoteliers or other suppliers, which are governed by international convention, local law or professional insurances, these apply in the first instance.
  13. 17.    Legal Assistance.  If any client suffers death, illness or injury by misadventure whilst overseas, arising out of activities which do not constitute part of the holiday arrangements, we will, at our discretion, offer advice, guidance and assistance to help in resolving any claim you might make against a third party.  In this instance we must be informed in writing to our registered address no later than 28 days after the occurrence of such incident and we reserve the right to reclaim the appropriate costs from you, your insurance or costs recovered in such an action.

Financial Failure Insurance

In accordance with “The Package Travel, Package Tours Regulations 1992” all passengers booking with Minster Travel Services Ltd are fully insured for the initial deposit and subsequently the balance of all monies paid to us, including repatriation if required, arising from the cancellation or curtailment of your travel arrangements due to the insolvency of Minster Travel Services Ltd.

A certificate detailing this cover will be given to each and every passenger as evidence of cover. Please ensure that you have been given the appropriate certificates at the time of booking.

This insurance has been arranged by Towergate Chapman Stevens through HCCI International Insurance Company PLC.